Return for Refund and Warranty Replacement Policies
30 DAY RETURN POLICY
Within 30 days of the product purchase date you may return products purchased at Labspec store for a full refund of your purchase price. Products must be returned in their original condition and packaging with all included parts. You are responsible for the cost of the return shipment.
Product exchanges are only available for products that you received in a defective or damaged condition or when a different product than what you ordered was incorrectly sent to you.
Shipping and handling is non-refundable on product returns under the 30 Day Return Policy, unless you received a damaged product or the wrong product was sent to you, in which case we will also pay the return shipping cost.
Return of products to Labspec requires prior approval by e-mail to firstname.lastname@example.org
If the item you are returning was a gift, please enclose the name and e-mail address of the person who sent you the gift along with the reason for the return.
Packing and Sending Your Return:
1. Pack the items along with a copy of the packing slip (receipt) securely in a box. Your order number MUST be included with the return to get your refund.
2. Send the return package to:
Sales Team at Labspec.
We recommend that you use a shipper with delivery confirmation to ensure your package is received and your refund processed.
Refunds of the product’s purchase price under Labspec’s 30 Day Return Policy will be made by the original payment method. Credit card refunds will be made within 5 business days of receiving and approving your return. After processing your refund, you will receive a confirmation email with a refund receipt.
Labspec warrants to the original retail purchaser that the products covered by this limited warranty statement conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase. For warranty service, you will need to provide proof of the date of original purchase.
REPLACEMENTS UNDER WARRANTY
If you believe your Labspec product to be defective during the warranty period, please contact us on email@example.com for warranty return authorization. Labspec representative will communicate with you to determine whether to authorize warranty replacement.
If authorized, Labspec will exchange the product without charge. Labspec will ship a replacement product to you, freight prepaid. You are responsible for securely packing the defective product and returning it to Labspec within ten (10) working days of receipt of the replacement. Labspec requires a debit or credit card number to secure the cost of the replacement product in the event that you fail to return the defective one.