OUR DEPARTMENTS

FINANCE AND ADMINISTRATION

 The department  has six members of the staff and plays  vital roles which includes:

Manage financial and administration activities to achieve financial goals.

Develop business plan, timeline and budget to perform financial projects.

Monitor and manage expenditures within allotted budget.

Develop and maintain standard financial and administrative procedures.

Respond to customer queries/issues in a timely manner.

Work closely with General Manager in preparation of business plan and operational budget.

Review all invoices and make the relevant payments in a timely manner.

Review accounting discrepancies and recommend corrective actions.

Assist in implementing standard accounting policies.

Ensure the preparation and maintenance of all financial records.

Supervise preparation of all monthly and annual finance reports in a timely fashion.

Supervise and manage payroll processing and tax filing activities.

Provide training and guidance to finance and admin teams as needed.

Develop overall goals for the finance and administration departments.

Identify and resolve financial and administrative issues.

PROCUREMENT AND SUPPLY CHAIN

 The department has four members of the staff and plays the following roles:

Supplier Selection and Relationships

 Close cooperation with key suppliers means you can share knowledge about market shifts, new products and technologies or other factors that could help you stay ahead of the competition.

The department shares feedback from customers with our partner manufacturers about existing products and using this knowledge to innovate new and improved product offerings.

Ordering and Inventory Control

At the operational level, it’s essential to have the right quantities of our products in the warehouse or the right quantities of products on the shelf at exactly the time when the customer walks through the door. Running out of products means you lose sales and your customers may turn to competitors to get the products they need. Overstocking means you potentially will have to pay more in storage costs and you run the risk of the product becoming obsolete before you have the opportunity to use or sell it.

Generally, the department has systems in place which trigger a stock order whenever a certain quantity of inventory is reached. The department uses a merchandise management systems, the minimum stock and the order quantity are generally predefined and are automatically ordered by the software.

This means a well-stocked warehouse is guaranteed, and the  department can focus on checking items and invoices for accuracy, and coordinating delivery dates with the warehouse team.

SALES AND MARKETING

Sales Goal-Setting

The sales and marketing division sets individual sales rep quotas, as well as the overall volume goal for the company. To achieve sales goals, it creates bonus and commissions structures. The division uses past sales figures and expert projections to estimate which products will sell where and in what amounts.

Product, Pricing and Distribution Planning

Because sales and marketing managers spend much of their time talking directly to customers, they guide the development of products and services. They recommend modifying or dropping products  or adding new ones to the company’s mix, based on what customers want. The department has the responsibility for deciding where the company should sell and what its prices should be.

This includes choosing which, if any, intermediaries the company will use, such as wholesalers, distributors or retailers. This requires the division to research where the company’s competitors are selling and where its customers say they want to shop.

Customer Service and Sales

To maintain our customer base, sales and marketing takes responsibility for making sure buyers are happy, as well as trying to upsell them. The division is proactive in contacting customers with surveys and special offers and is reactive in attempting to solve any problems that might cause the company to lose customers.

Promotions and Marketing

The word “promotions” covers a broad array of sales and marketing efforts, including advertising, social media, public relations, sales, event sponsorship, cause marketing, discounts, loyalty programs, rebates, trade show appearances and buyer’s clubs. The sales and marketing team decides which publications to advertise in, which TV, radio or websites are best for promoting the company’s products or services, and what contests, giveaways, discounts or other marketing methods will help it boost sales.

Listening to customer needs

To establish a marketing strategy it’s necessary to get closer to clients and listen to find out what their needs are.

RESEARCH & DEVELOPMENT, QUALITY ASSURANCE

The department ensures that we supply highest Quality products to our clients. The department has our own in house quality control labs full of experts from different academic fields. It coordinates with our partner manufacturers to ensure they supply us with products that meet our standards. It has five members of staff.

Quality is an important factor when it comes to any product or service. With the high market competition, quality has become the market differentiator for almost all products and services. Quality control is essential to building a successful business that delivers products that meet or exceed customers’ expectations. It also forms the basis of an efficient business that minimizes waste and operates at high levels of productivity. A quality control system based on a recognized standard, such as ISO 9001 published by the International Organization for Standardization, provides a strong foundation for achieving a wide range of marketing and operational benefits.

HUMAN RESOURCE

The department has two members of the staff. The roles of this department include:

 Ensure Compliance with Labor Laws

Recruitment and training of the new members of the staff 

Record Keeping and tax compliance 

It ensures employer-Employee relationship

Managing our payroll and other benefits 

Checks employee performance and other improvements